Building Bridges, Not Barriers: Financial Social Work in Action
Building Bridges, Not Barriers: Financial Work in Action offers a powerful look into the intersection of money, mental health, and social equity in today’s fast-changing financial world. Economic struggles go far beyond the numbers as they affect lives, identities, and opportunities.
Authored by Dino KF Wong, an experienced financial coach, credit counsellor, and social worker, this book presents a practical and compassionate framework for integrating financial social work into real-world practice. Through compelling case examples and grounded research, Dino explores how financial literacy, coaching, and social support can come together to address pressing challenges like financial trauma, digital access, and the rise of the gig economy.
More than a guidebook, it’s a call to action. With insights into advocacy, ethical practice, and systemic reform, this resource empowers professionals and changemakers alike to support individuals and communities in achieving lasting financial well-being.
Whether you’re in social work, finance, or community development, this book equips you to be part of the movement toward economic justice because financial stability should be a right, not a privilege.
Critical Thinking in Debt Collection
Critical Thinking in Debt Collection is a hands-on guide designed to sharpen the decision-making and problem-solving skills of today’s debt collection professionals. In a field where outcomes hinge on both strategy and human understanding, Dino K.F. Wong emphasizes the transformative power of thinking critically beyond scripts, beyond assumptions.
Through practical insights and real-world applications, Wong explores essential skills like analysis, logical reasoning, and open-mindedness. He challenges collectors to break away from rigid, linear approaches and instead adopt a flexible mindset grounded in empathy, curiosity, and discipline.
This book introduces tools such as SWOT analysis to help assess each debtor’s unique situation, encouraging thoughtful, data-informed strategies that improve resolution outcomes. Collectors are also guided through self-reflection exercises to build self-awareness, communication finesse, and emotional intelligence.
Whether you’re new to the field or a seasoned professional, Critical Thinking in Debt Collection equips you with the mental agility and human-centered approach needed to succeed in an evolving landscape.